Ticket #RS-20418

Opened 6 November about order #1042.

Return or Refund Request

In progressResolvedOpen

Hi, the bucket bag from order #1042 has a scuff on the base. Can I return it?

You, 6 Nov, 10:40

Hello Nour, sorry about that. Please request a return for the bag from the order page and choose “Damaged item”. We’ll schedule a pickup.

Mariam, Runway Client Services, 6 Nov, 11:02

Done, I requested it. Thank you.

You, 6 Nov, 11:15

Thank you. The pickup is booked for Sunday. Your refund goes to your card once the bag reaches us.

Mariam, Runway Client Services, today, 11:20

Your request is with us. We’ll review it and reply here.

You, just now