Returns and refunds
Return an eligible piece within 14 days of delivery. Once we approve the return, your refund reaches your original payment method in 5 to 10 business days.
How to return a piece
Ask us for a return
Contact customer care within 14 days of delivery with your order number and the piece you are sending back. Every return starts with Runway.
Send the piece back within 7 days
Once we approve it, ship the piece back unworn and unwashed, with its tags, brand packaging, dust bag and accessories.
Refund to your payment method
We refund your original payment method within 5 to 10 business days of approval. Sale items and sourced pieces may be refunded as store credit.
Return conditions
We check every return when it reaches our warehouse. A piece that fails these checks is sent back to you.
Returns we accept
- Unworn, unwashed and unused
- All original tags attached
- Brand packaging, dust bags and accessories included
- No odour, makeup or perfume
Returns we cannot accept
- Final sale items
- Pieces worn, washed or damaged after delivery
- Pieces missing tags or packaging
Questions about refunds
Which payment method receives my refund?
To your original payment method. Sale items and sourced pieces may be refunded as store credit.
What if my piece arrives damaged or wrong?
Tell us within 48 hours of delivery and Runway covers the return.
Can I cancel my order instead?
Yes, in the Runway app, until the order leaves our warehouse.